Delivery & Returns

Shipping & Returns

Delivery

We aim to send your order out as swiftly as possible after receiving it. Most pieces will be despatched within 2 to 5 working days; some items are created to order by the artist or maker in which case we will let you know the expected delivery timescale when we receive your order. If you would like to check delivery timescales before you order please contact us at info@obsidianart.co.uk or by phone: +44 (0)1296 612150

In certain cases we can arrange for next day delivery. Please contact us at info@obsidianart.co.uk or by phone: +44 (0)1296 612150 if you would like to arrange next day delivery.

 

UK Delivery

All jewellery, glass & sculpture orders despatched within the United Kingdom are sent fully insured through Royal Mail Special Delivery. Items must be signed for on receipt.

Unframed prints are sent rolled in a postal tube.

All other orders are sent via Royal Mail Parcel Force and fully insured.

For very large or heavy sculptural items delivery will be discussed at the time of order.

 

Postage costs

Items £25 or under

£4.95

Items £26 to £100

£6.95

Orders £100 to £249.99

£9.95

Orders £250 to £499.99

£12.95

Orders £500 to £1000

 

£14.95

Orders over £1000

£24.95

 

International Delivery

International delivery costs vary by country; your shipping cost will be calculated after you have entered your address when you Checkout. If you would like a quote beforehand please email us on info@obsidianart.co.uk for a quote.

 

Returns Policy

If, for any reason, you are unhappy with your purchase from Obsidian Art and you wish to return the goods, you must inform us by email to info@obsidianart.co.uk within 14 days of receipt of your purchase. Goods must then be returned within 14 days of receipt for a full refund or exchange, excluding any postage charges. If you are returning jewellery, the piece must be unworn and received in perfect condition in the original packaging. Any other work must be sent as received in the original packaging. We strongly recommend that you return your purchase fully insured through the Royal Mail Special Delivery service or international equivalent as we cannot accept any responsibility for any returned items that are lost or stolen. Upon receipt of the goods in accordance with the above, we will issue a full refund of the amount paid, or an exchange credit as required. We can only credit a refund to the original purchaser’s card.

 

If an item arrives damaged, please inform us by email to the above address within 3 days of receipt for a replacement or full refund.

 

Non-returnable items

For reasons of hygiene, earrings for pierced ears are absolutely non returnable.

We are also unable to extend our returns policy for individually commissioned pieces of jewellery.

For example:

- Where a bangle, bracelet, ring or other has been specially made for you.

- Where necklace lengths are different to those offered.

- Personalised items with your name or special text on them.

However, in some circumstances and at the makers discretion, alterations may be possible but will incur extra costs.

 

If you wish to cancel your purchase

  1. You must notify us by email to info@obsidianart.co.uk before we have dispatched the goods to you.
  2. Where goods have already been dispatched to you, by returning goods to us in accordance with the returns clause above.

Orders/commissions

Orders or commissions cannot be cancelled once payment has been made unless specifically by agreement with Obsidian Art. Once an order has been started by the maker, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order at info@obsidianart.co.uk, we shall check with the maker to see if a cancellation is possible.